Refund policy
Return & Refund Policy
Effective Date: [2025]
At Juhckobo, we want you to be completely satisfied with your purchase. If you're not happy with your order, we offer returns and refunds under the following conditions:
Returns
We accept returns within 30 days of the delivery date. To be eligible for a return, the item must meet these conditions:
✅ Unused and in its original condition (unworn, unwashed, and undamaged).
✅ In the original packaging with all tags and accessories included.
✅ Proof of purchase (order confirmation or receipt).
Non-Returnable Items
Certain items cannot be returned, including:
❌ Digital products or downloads
❌ Gift cards
❌ Personalized or custom-made items
❌ Sale or clearance items (marked as final sale)
How to Initiate a Return
1. Contact Us: Email us at [your email] with your order number and reason for return.
2. Receive Instructions: We will provide you with a return address and further details.
3. Ship the Item: You are responsible for return shipping costs. We recommend using a trackable shipping service.
4. Processing: Once we receive and inspect the item, we will notify you of your refund approval.
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Refunds
Once your return is approved, a refund will be processed to your original payment method. Please allow 5-10 business day* for the funds to reflect in your account.
Late or Missing Refunds
If you haven’t received a refund yet:
1. Check your bank or payment provider.
2. Contact your credit card company—processing times may vary.
3. If the issue persists, email us at your email], and we’ll assist you.
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Exchanges
We do not offer direct exchanges. If you need a different size or color, return your original item for a refund and place a new order.
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Damaged or Defective Items
If you receive a damaged or defective item, contact us within **7 days** of delivery with photos of the issue. We will provide a replacement or a full refund at no extra cost.
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Cancellations
Orders can be canceled within 12 hours of purchase. Once an order has been processed or shipped, we cannot cancel it.
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For any questions or concerns, feel free to reach out at [your email]. We’re here to help! 😊